Minimize Person-to-Person Contact and Maximize Customer Experience with EasyRepair
A contactless customer experience is no longer just a convenient option — it's expected. As in-person interactions remain a vital component of top-notch customer service, EasyRepair offers additional digital solutions for businesses to continue offering engaging user experiences with minimal person-to-person contact. From enhanced digital communications to digital document signing –discover how our platform optimizes your auto body shop's operational process and relationship building efforts without sacrificing quality or convenience!
Limiting Person-to-Person Interactions
Today, businesses are taking proactive steps to prioritize their customers' and employees' safety by limiting in-person contact. This action is not only an essential measure for preventing illnesses but also a smart move to maintain normal business operations during times of disruption caused by viral transmissions. This proactive move can ensure that everyone keeps safe while business operations remain uninterrupted. In addition to its practical benefits, limiting person-to-person contact also demonstrates a commitment to customer safety and satisfaction. Customers are likely to appreciate businesses that take the necessary steps to protect their health when doing business and/or interacting with staff.
EasyRepair is revolutionizing the auto body shop experience with strategic technology solutions! The intuitive platform offers a way for businesses to manage customer needs while limiting contact, creating an efficient and cost effective service.
Putting Technology to Work for You
Create an Engaging Website
A website plays a crucial role in business growth, connecting existing customers and welcoming potential ones. It should be designed to provide a great user experience that is not only easy-to-navigate but also encourages visitors to get more out of their engagement - whether it's sharing contact info for follow up or leaving feedback about products/services. Investing the time & energy into building an effective site can generate opportunities leading towards even greater success for your company!
EasyRepair provides a suite of website features designed to increase functionality. These enhancements can be added to any new or existing website. Start accepting photo estimate requests, appointment requests, generate reviews and more. Even translate your forms into numerous languages. Upgrade your site to the latest technology with EasyRepair.
Generate More Leads
Auto body shops can now unlock a new stream of leads with EasyRepair's online photo estimate feature! Our streamlined online photo estimate feature allows customers to highlight damaged vehicle areas, submit photos, vehicle and contact information in a snap. Shops are instantly notified and can access all photos & information via an easy-to-use backend system. From within the EasyRepair backend, users can send and track estimates, create appointments and text or email authorizations with a few clicks.
Utilize Digital Communications
SMS texting for businesses can be a powerful tool for connecting with customers. With more than 3.2 billion people worldwide using SMS, it is now considered to be the fastest form of communication and has become an invaluable asset for any body shop looking to maximize its customer engagement.
Texting offers businesses the ability to quickly and easily communicate with their customers. According to survey data, more than 90% of consumers want to communicate with businesses via text message. This means that by leveraging SMS, body shops can provide a quick and efficient way for clients to receive important updates or respond in real-time to customer inquiries.
When compared to emails, text messages have an incredibly high response rate. According to a recent survey, 95% of texts are opened and read within 3 minutes after they’re sent – compared to a 20% open rate for email (even if the emails are personalized). Additionally, customers are more likely to respond quickly when contacted via text with 90% answering back within 5 minutes.
Text messaging can also help businesses create a positive perception of their business. Studies have shown that when customers receive text messages from companies, they perceive the body shop as being more reliable and trustworthy.
EasyRepair takes customer communication to the next level with SMS texting. In addition to normal texting features, EasyRepair allows customers to get updates 24/7, send/receive important documents, text review links, send total loss referrals, automatically update customers when status changes on their file and much more.
Move Towards a Paperless Workflow
Digital documents and digital signing present an array of advantages that make them the ideal option for companies. Digital forms can eliminate the need for most manual data entry. They offer streamlined speed, heightened security with a traceable audit trail, total compliance assurance, as well as cost-savings in time and money – all which culminate to give businesses incomparable value overall.
Digital forms provide a convenient and contactless way to collect information and data to and from employees, customers, and partners. Whether it's an repair authorization form, a customer survey, total loss release or a photo estimate lead capture form, digital forms can be easily accessed and submitted online, reducing the need for face-to-face interactions.
EasyRepair's document signing feature is considerably faster than paper-based processes and result in increased efficiency. Text or email digital, encrypted forms. Customers can sign and receive copies immediately. Have important documents signed and stored digitally, ready for vehicle drop-off!
Get More Reviews
It is important for businesses to get online reviews because they help bolster credibility, increase visibility, and can be used as a powerful form of marketing. Reviews provide potential customers with an unbiased look into the quality of services or products being offered and can result in increased web traffic, lead generation and sales. Online reviews are also an important part of SEO optimization and help businesses rank higher in online searches. EasyRepair makes it simple to send Google and Facebook review invites, to anyone, by text or email.
Streamline Your Business With EasyRepair
In today's digital world, technology is essential for providing a great customer experience. EasyRepair helps collision centers bridge the gap between traditional paper-based processes and up-to-date digital services. By leveraging SMS notifications and digital forms, shops can reduce manual labor and save time while also providing customers with a more efficient and enjoyable experience. The combination of these features makes EasyRepair an invaluable asset for any body shop looking to streamline operations and provide the best customer service possible. Contact us today to learn more about how EasyRepair can help you grow your business.
